Refund Policy
At LucidEssentials, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we are here to help. Below, we outline our refund policy.
1. Refund Eligibility
You may be eligible for a refund if:
- Your order is damaged upon delivery.
- Your order is lost in transit and cannot be located.
- Your item is returned unused and in its original condition.
2. Conditions for Refund
Refund requests must meet the following criteria:
- Damaged or Lost Orders: If your product arrives damaged or is lost during delivery, we will provide a full refund or a replacement, depending on your preference. Please contact us immediately at lucidessentialshop@gmail.com with photos of the damage or tracking details of the lost item.
- Improper Use: We reserve the right to deny refunds if the product has been used improperly, damaged by the customer, or shows signs of misuse. In such cases, we will not accept returns or issue refunds.
3. Return Process
To initiate a return or refund:
- Contact Us: Reach out to our customer support team at lucidessentialshop@gmail.com within 30 days of receiving your order. Include your order number and detailed information about the issue (e.g., photos of damages, tracking info for lost items).
- Return Instructions: If your return is approved, we will send you detailed return instructions, including how to send the item back to us.
- Refund Processing: Once we receive the returned item and confirm its condition, we will process your refund within 30 days. Refunds will be issued to the original payment method used during purchase.
4. Non-Refundable Items
Please note that we do not accept returns or issue refunds for items that are:
- Used or altered in any way.
- Item arrived more than 30 days ago.
- Marked as final sale.
5. Contact Us
If you have any questions about our refund policy or need assistance with your order, feel free to contact us at:
LucidEssentials
Email: lucidessentialshop@gmail.com