Shipping policy
Thank you for shopping with LucidEssentials! We’re committed to providing you with high-quality products and a smooth shopping experience. Below are the details of our shipping policy.
1. Processing Time
All orders are processed within 1-3 business days. Please note that processing time does not include weekends or holidays. Once your order is processed, we will ship it out and send you tracking information.
2. Shipping Times
Standard Shipping for most products may take anywhere from 7-20 business days depending on your location. Please keep in mind that delays may occur during peak seasons or due to factors outside our control (e.g., customs, weather conditions, or courier delays).
3. Shipping Locations
We ship to most countries worldwide. However, there may be certain locations that we are unable to service. Please contact us at lucidessentialshop@gmail.com if you're unsure whether we deliver to your region.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can keep an eye on your shipment’s progress. You can track your order by going to our track your order page
If you haven't received your tracking information, please feel free to reach out to our customer support team at lucidessentialshop@gmail.com
5. Shipping Delays
We strive to deliver all orders as quickly as possible, but delays can sometimes occur due to factors such as:
- Customs processing or other delays at the border.
- Shipping carrier delays or high demand during busy periods.
- Adverse weather conditions.
Please be patient if your order takes a little longer than expected. If there is a significant delay, we will notify you as soon as possible.
6. Lost or Damaged Items
If your item is lost or arrives damaged, please contact our customer support team immediately at lucidessentialshop@gmail.com. We will work with you to resolve the issue and provide a refund or replacement if necessary. Please refer to our Refund Policy for more details.
7. Shipping Fees
Shipping in some cases may be free. Shipping fees are calculated at checkout based on the delivery address and the weight of the order. Shipping rates may vary depending on your location and chosen shipping method.
8. Import Duties and Taxes
Please note that your order may be subject to import duties, taxes, or customs fees depending on your country’s regulations. These charges are the responsibility of the customer and will be collected by the shipping carrier upon delivery. LucidEssentials has no control over these fees.